Máscara de pestañas Rimmel London ScandalEyes pack x 2

Shipping

Where we ship

We ship all over Argentina. At checkout you choose how to receive your order and see the shipping cost for your postcode before paying. When free shipping applies above a certain amount, you will see it in the cart.

When we dispatch

We dispatch the same day: your order ships within 4 hours of purchase and, in almost every case, right away. If a product ever needs more time, we let you know before charging.

Delivery times

It depends on the carrier and the area: usually 2 to 7 business days after dispatch. Carrier times are estimates and may vary due to holidays, weather or delays.

Tracking

When your order ships we email you the tracking number and the link to follow it. You can also find it in My orders if you bought with your account.

When you receive it

Check the package on delivery. If it arrives open or damaged, report it to the carrier and write to us at contacto@luprestore.com.ar within 48 hours with photos of the package and the product: we will solve it at no cost to you.

If you are not at home

The carrier makes the delivery attempts its service includes and then keeps the package at its branch for pickup. If the order comes back to us, we arrange a new shipment, which may have a cost.

Returns and exchanges

Right of withdrawal

If you bought online, you have 10 calendar days from receiving the product to withdraw from the purchase, without giving reasons and at no cost (section 34 of Argentine Consumer Protection Law 24,240). Request it from the Withdrawal button at the bottom of any page and you will get a request code right away. The product must be returned in the condition you received it. We refund you through the same payment method and cover the return shipping.

Exchanges

If it was not what you expected, you can exchange it within 30 days of receipt, as long as it is unused, complete and in its original packaging. Write to us at contacto@luprestore.com.ar with your order number.

Faulty products

If a product arrived faulty or does not work properly, we replace it or refund you at no cost. All new products carry the legal warranty of Law 24,240, plus the manufacturer warranty when there is one.

Hygiene

For health and hygiene reasons, personal care, cosmetic or intimate products that were opened or have a broken seal cannot be exchanged unless faulty. This does not limit your right of withdrawal on unopened products.

Refunds

Through the same payment method, within 10 business days after we receive the product. Card refunds may appear on your next statement, depending on your bank.